How Should We Charge for Water and Wastewater Services?

Arlington County’s Department of Environmental Services (DES) is reviewing the current rate structure for water and wastewater services. The term rate structure describes how customers are charged for these services. It is different from your rate, which is the amount of money you are charged. As part of the study, we convened a Rate Study Community Advisory Group (RSCAG), made up of representative members of the County’s water and sewer utility customer base, to offer feedback on the process. Last year, we also invited you to provide feedback on the values that were important in the development of a rate structure. From there, we developed a proposed rate structure that incorporates what we heard from the RSCAG, you and our internal stakeholders.

Now, we’re interested in hearing your thoughts on the proposed rate structure!

Click below to view the proposed rate structure, see how it might affect your utility bill, and share your feedback on the changes.

Review the Proposed Rate Structure and Provide Comment

Revise la estructura de tarifas de agua propuesta y proporcione comentarios

RSVP for a Live Virtual Q&A Presentation - February 17

Learn more about the County's water and wastewater services, rates and goals of the study with these additional resources:

And just for fun, test your water knowledge by selecting the "Water Trivia" card below before you leave the site. Thank you for engaging with us!

Community Values

We want to hear from you about which values you think are important to consider in the development of a rate structure. Do you want a bill that is easy to understand? Do you want to be rewarded for using less water? Is it important that costs are equitably distributed across types of customers?

Water Trivia

Do you know where your water comes from? Do you know how much water you use daily? Test your water knowledge and learn something new here!